Privacy Policy

Last modified: April 30, 2025

By accessing or using this Website, you agree to this Privacy Policy.

Introduction

Elevated Brands Franchising LLC (“EBF, LLC”) is the franchisor of Heights Wellness Retreat businesses (“HWR”). HWR businesses are independently owned and operated by franchisees of EBF, LLC.

EBF, LLC and HWR businesses are committed to protecting your privacy through compliance with this privacy policy (“Policy”). This Policy describes practices for collecting, using, maintaining, protecting, and disclosing the type of information about you that may be collected by EBF, LLC or HWR businesses through:

the www.heightswellnessretreat.com website,
the www.heightswellnessretreatfranchise website,
email, text, and other electronic messages between you and this Website,
the HWR appointment booking mobile and desktop applications you download from this Website, which provide dedicated non- browser-based interaction between you and this Website, and
the in-store HWR forms (collectively the “Website”)

The Policy does not apply to information collected by:

use offline or through any other means, including on any other website operated by Company or any third party (including affiliates and subsidiaries); or
any third party (including affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Website.

Please read this Policy carefully to understand policies and practices regarding your information and how it will be treated. If you do not agree with these policies and practices, your choice is not to use the Website. By accessing or using the Website, you agree to this Policy. This Policy may be updated from time to time. By continuing to use the Website after any updates are made, you are agreeing to the revised terms. You are encouraged to check this Policy from time to time for any changes.

Children Under the Age of 13

The Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Website. Personal information is not knowingly collected from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features, or register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself, including your name, address, telephone number, email address, or any screen name or username you may use. If it is learned that personal information from a child under 13 has been collected or received without verification of parental consent, the information will be deleted. If you believe information from or about a child under 13 has been collected, please contact legal@theelevatedbrands.com.com.

Information Collected About You and How it is Collected

Several types of information are collected from and about users of the Website, including information:

by which you may be personally identified, such as name, postal address, e-mail address, telephone number, date of birth, any other identifier by which you may be contacted online or offline (“personal information”);
that is about you but individually does not identify you, such as geographic region and length of time since last visit to the Website; and/or
about your internet connection, the equipment you use to access the Website and usage details.

Collected information:

directly from you when you provide;
automatically as you navigate through the Website, and this information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies; and/or
from third parties, for example, business partners.

Information You Provide to Us

The information collected on or through the Website may include:

Information that you provide by filling in forms on the Website. This includes information provided at the time of registering to use components of the Website, entering into a membership agreement, posting material, or requesting further services. You may also be asked for information when you enter a contest or promotion sponsored by EBF, LLC or a HWR business, and when you report a problem with the Website.
Records and copies of your correspondence (including email addresses), if you contact EBF, LLC or a HWR business.
Your responses to surveys that you may be asked to complete for research purposes.
Details of transactions you carry out through the Website and of the fulfillment of your orders. You may be required to provide financial information before making an appointment through the Website.
Your search queries on the Website.

You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although access is limited to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, the actions of other users of the Website with whom you may choose to share your User Contributions cannot be controlled. Therefore, no guarantee is given that your User Contributions will not be viewed by unauthorized people.

Information Collected Through Automatic Data Collection Technologies

As you navigate through and interact with the Website, automatic data collection technologies may be used to collect certain information about your equipment, browsing actions, and patterns, including:

Details of your visits to the Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
Information about your computer and internet connection, including your IP address, operating system, and browser type.

These technologies may also be used to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).

The information collected automatically is statistical data and may include personal information, or it may be maintained or associated with personal information collected in other ways or receive from third parties. It helps improve the Website and to deliver a better and more personalized service, by enabling EBF, LLC or HWR businesses to,

estimate audience size and usage patterns.
store information about your preferences, allowing customization of the Website according to your individual interests.
speed up your searches.
recognize you when you return to the Website.

The technologies used for this automatic data collection may include:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of the Website. Unless you have adjusted your browser setting so that it will refuse cookies, the system will issue cookies when you direct your browser to the Website.
Flash Cookies. Certain features of the Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on the Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How Your Information is Used or Disclosed below.
Web Beacons. Pages on the Website and e-mails sent to you may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the counting of users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on the Website are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use the website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

Neither EBF, LLC nor HWR businesses control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt-out of receiving targeted advertising from many providers, see Choices About How Your Information is Used or Disclosed below.

How Your Information is Used

The information that EBF, LLC or HWR businesses collect about you or that you provide, including any personal information, is used,

to present the Website and its contents to you.
to provide you with information, products, or services that you request.
to fulfill any other purpose for which you provide it.
to provide you with notices about your account/membership, including notices Heights Wellness Retreat is required to give you.
to carry out obligations and enforce rights arising from any contracts entered into between you and EBF, LLC or HWR businesses, including for billing and collection.
to notify you about changes to the Website or any products or services offered or provided though it.
to allow you to participate in interactive features on the Website.
in any other way it may be described when you provide the information.
for any other purpose with your consent.

Your information may also be used to contact you about third party’s goods and services that may be of interest to you. If you do not want your information used in this way, please check the relevant box located on the order form or registration form on which your data is collected or adjust your user preferences in your account profile. For more information, see Choices About How Your Information is Used and Disclosed below.

Information collected from you may be used to enable advertisement displays to selected advertisers’ target audiences. Even though your personal information is not disclosed for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

Disclosure of Your Information

Aggregated information about users and information that does not identify any individual, without restriction may be disclosed.

Personal information collected or you provide may be disclosed by EBF, LLC and/or an independently owned and operated HWR franchised location as described in this Policy,

to subsidiaries and affiliates.
to contractors, service providers, and other third parties used to support EBF, LLC and/or HWR businesses and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which it is disclosed to them.
to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of EBF, LLC’s and/or HWR businesses’ assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information about the Website users is among the assets transferred.
to third parties to market their products or services to you if you have not opted out of these disclosures. For more information, see Choices About How Your Information is Used and Disclosed below.
to fulfill the purpose for which you provide it.
for any other disclosed purpose when you provide the information.
with your consent.

Your personal information may also be disclosed,

to comply with any court order, law, or legal process, including responding to any government or regulatory request.
to enforce or apply Terms & Conditions, Terms of Use or Terms of Sale and other agreements, including for billing and collection purposes.
if it is believed the disclosure is necessary or appropriate to protect the rights, property, or safety of EBF, LLC, HWR businesses, customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices About How Your Information is Used and Disclosed

To provide you with choices regarding the personal information you provide, mechanisms have been created to provide you with the following control over your information:

Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
Disclosure of Your Information for Third-Party Advertising. If you do not want EBF, LLC or HWR businesses to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by checking the relevant box located on the order form or registration form on which your data is collected. You can also always opt-out by logging into the Website and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending an email stating your request to legal@theelevatedbrands.com.
Promotional Offers from the Company. If you do not wish to have your email address or other contact information used by EBF, LLC or a HWR business to promote its own or third parties’ products or services, you can opt-out by checking the relevant box located on the order form or registration form on which your data is collected. You can also always opt-out by logging into the Website and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending an email stating your request to legal@theelevatedbrands.com. If you have been sent a promotional email, you may send a return email asking to be omitted from future email distributions. This opt-out does not apply to information provided as a result of a product purchase, product service experience or other transactions.
Targeted Advertising. If you do not want your information that is collected or that you provided to be used to deliver advertisements according to advertisers’ target audience preferences, you can opt-out by checking the relevant box located on the order form or registration form on which your data is collected. You can also always opt-out by logging into the Website and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending an email stating your request to legal@theelevatedbrands.com. EBF, LLC nor HWR business control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

Accessing and Correcting Your Information

You can review and change your personal information by logging into the Website and visiting your account profile page.

If you delete anything you have posted or your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by the Terms of Use.

Your California Privacy Rights

California Civil Code Section § 1798.83 permits users of the Website that are California residents to request certain information regarding disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to legal@theelevatedbrands.com.

Data Security

Measures have been designed and implemented to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide is stored on secure servers behind firewalls. Any payment transactions and personal information will be encrypted using SSL technology.

The safety and security of your information also depends on you. Where you have been given (or where you have chosen) a password for access to certain parts of the Website, you are responsible for keeping this password confidential. You should not share your password with anyone. You are urged to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.

Unfortunately, the transmission of information via the internet is not completely secure. Although EBF, LLC and HWR businesses do its best to protect your personal information, a guarantee that the security of your personal information transmitted to the Website cannot be provided. Any transmission of personal information is at your own risk. EBF, LLC nor HWR businesses are responsible for circumvention of any privacy settings or security measures contained on the Website.

Text Marketing

By signing up via text, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. special promotions) at the cell number used when signing up. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg & data rates may apply. View Terms

Changes to this Privacy Policy

It is EBF, LLC’s policy to post any changes made to Policy on this page. If material changes are made to how users’ personal information is treated, you will be notified by email to the primary email address specified in your account and/or through a notice on the Website home page. The date the Policy was last revised is identified at the top of the page. You are responsible for ensuring you provide an up-to-date active and deliverable email address for you, and for periodically visiting the Website and this Policy to check for any changes.

Contact Information

To ask questions or comment about this Policy and privacy practices, contact legal@theelevatedbrands.com.